Masterpak - Shipping Information
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Unique and Archival Materials for the Packing, Shipping, Storing and Displaying of Fine Art, Artifacts and Antiques.

145 East 57th Street
New York, New York 10022
Telephone: 1 (800) 922-5522
Fax: 1 (212) 586-6961
service@masterpak-usa.com
American Alliance of Museums

[Shipping Information] We are happy to provide you with several different shipping options and their respective costs. Most items can ship via FedEx Ground, an economical and reliable way to deliver our products to your commercial or residential address. We also offer FedEx Express Service (2 Day, 3 Day, and Overnight) for items in which delivery is time sensitive. If you'd prefer, we can charge your FedEx or UPS account directly for the cost of shipping. Just provide us with your account number when you are placing your order. Depending on the number and size of the items you are ordering, it may be more economical to ship to your address via truck (LTL). When placing an order, please let us know which option you'd prefer.

SHIPPING COSTS
Once in Checkout, let us know the Shipping Method(s) (see below) you prefer and we will advise you of the cost either before or after shipping as you select.

We can email or call you to notify you of shipping cost prior to processing and shipping your order. You will have the opportunity to specify this preference, as all others, once in Checkout.

SHIPPING METHODS

  • Ground
    • 1-5 Business Days
    • Truck (LTL Freight)
  • Express Air
    • Overnight - First, Priority & Standard Service
    • 2 Day AM & 2 Day
    • 3 Day Express Saver
  • Courier
    • Same & Next Day delivery available in New York & Los Angeles

RESIDENTIAL OR COMMERCIAL
In Checkout please specify residential or commercial delivery and please note:

If someone lives at the address, unless a separate building, both FedEx and UPS define it as a residence, despite the fact that a business may be operated at the same location. A small surcharge will be added for residential locations.

Additionally, if you'd prefer to use your own FedEx or UPS account # for shipping, please be sure to provide the following information in the "special instructions" field at Checkout:

  • Express or Ground
  • Your FedEx account# or your UPS account#

We will charge you for the items you have ordered and the shipping cost will be directly billed to your FedEx account or UPS account.

A WORD ABOUT DIMENSIONAL WEIGHT
Shipping charges for larger sized FedEx shipments will be calculated based on dimensional weight. This is the amount of space a package occupies in relation to its actual weight. Dimensional weight is determined by multiplying together the length, width and height (inches) of your package. If this number is less than 5,184 (cubic inches), the shipping charges for the package will be based on its actual weight. If the number is greater than 5,184, divide it by 166 (for shipments within the U.S.) or 139 (for shipments to Canada) to determine the dimensional weight of the package.

For example, the 4235-4L MasterPak actually weighs 15 lbs, however shipping charges will be based on its dimensional weight of 48 lbs. Please refer to the MasterPak box page for the actual and dimensional weight of each MasterPak.
For more information on dimensional weight, please refer to FedEx.com.
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Masterpak is a Member of:

American Alliance of Museums (AAM)
American Institute for Conservation (AIC)
Association of Academic Museums & Galleries (AAMG)
New England Museum Association (NEMA)

Southeastern Museums Conference (SEMC)
National Trust for Historic Preservation
Preparation, Art Handling & Collections Care Network (PACCIN)
Western Museums Association (WMA)