Masterpak - Product Guarantee, Privacy Guarantee, Damaged Merchandise, Returning Merchandise
MASTERPAK
Toll Free 1 (800) 922-5522

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Unique and Archival Materials for the Packing, Shipping, Storing and Displaying of Fine Art, Artifacts and Antiques.

145 East 57th Street
New York, New York 10022
Telephone: 1 (800) 922-5522
Fax: 1 (212) 586-6961
service@masterpak-usa.com
American Alliance of Museums

[Our Guarantee]
PRODUCT GUARANTEE
If you are not completely satisfied with your purchase, please contact Customer Service at 800-922-5522, within 10 days of receipt, to discuss the problem. Our objective is your complete satisfaction.

PRIVACY GUARANTEE
Masterpak does not share your name or purchase information with anyone. We have never rented or exchanged our Mail List. If we ever do, you would be given an option to "opt out" ahead of time.

DAMAGED MERCHANDISE
All merchandise leaves our warehouse in first class condition and properly packed for shipment. If your shipment is damaged in transit, please contact us immediately at 1-800-922-5522. Make note of the damage on all delivery receipts or freight bills. You will need to save all packing materials (box, tape, fillers, etc.) for carrier inspection.

RETURNING MERCHANDISE
Unused merchandise can be returned within 30 days of purchase. However, in the case of Masterpaks, we do not accept returns for size and fit problems. All merchandise muse be returned in sellable condition in order to receive a refund on the merchandise value. When returning merchandise, you are responsible for the return shipping cost, as well as, a 15% restocking fee. Please call us at 1-800-922-5522 to receive a return merchandise authorization number (RMA #). No returns will be accepted after 30 days.
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Masterpak is a Member of:

American Alliance of Museums (AAM)
American Institute for Conservation (AIC)
Association of Academic Museums & Galleries (AAMG)
New England Museum Association (NEMA)

Southeastern Museums Conference (SEMC)
National Trust for Historic Preservation
Preparation, Art Handling & Collections Care Network (PACCIN)
Western Museums Association (WMA)